Retail and ecommerce assistant

Role summary

Our Melbourne-based head office is looking for a team-oriented individual to join our combined retail and ecommerce team within our Collingwood studio store for a regular 2 day a week shift (including Saturday), with room to grow to additional weekday shifts. It’s a great opportunity for someone who may have been out of the workforce for a spell and is now keen to re-engage in professional life.

• Casual hours. (Regular weekday and Saturday shift).
• Collingwood (Wellington St) location.
• Opportunity to directly influence the growth path of our flourishing business by forming meaningful & long-term customer and colleague relationships.

We are seeking a candidate that possesses the following attributes:
• A mature and energetic personality who thrives within the retail environment whilst also being able to carry out a range of other tasks relating to dispatching of ecommerce orders and stock management.
• Excellent organisational, communication and interpersonal skills that enable the successful applicant to maintain order and harmony within small studio environment.
• Self-motivated with the ability to work autonomously and demonstrate initiative in an intimate store setting.
• Previous experience working with premium products/services and an ability to convey the significance of authentic design is preferred. A minimum of 5 years working in a customer facing role is required.
• Understands our luxury brand aesthetic and the importance of appropriate personal presentation.
• Computer literacy / familiarity with general POS operations

A typical day can include setting up the shop for the day, sifting through overnight online orders and then pulling them to prepare to ship. We greet our customers with a smile from 10am. Adaptability is key as we shift from helping retail customers in store to handling online and phone queries. We pack up the orders for the day and then ship them out. We restock inventory, tally sales for the day and close up shop at 3pm.

Education level


Report to

Operations Manager

Responsible for

There are no direct reports as part of this role. Successful applicant will for part of a regular casual team of about 5-7 staff who all work together in both the retail and ecommerce side of the business.



Important traits

Organised, great time management, a relationship builder, great attention to detail, an awesome communicator