Customer Experience

We’re looking for a Customer Experience Champion to join our fun, friendly, and supportive team.

If you love working in a collaborative environment, enjoy helping customers, and take pride in going above & beyond, this role is for you! You will be part of a super supportive team that works together to create seamless customer interactions.

What You'll Be Doing:

- Answer a range of customer queries via phone and email
- Provide an exceptionally high level of customer service and professionalism
- Process orders, credits, and a range of other administrative tasks
- Follow up with customers regarding orders
- Arrange freight collections
- Assist other team members where required with admin and ad hoc task

Who We’re Looking For:

- Someone who thrives in a team environment, we lift each other up!
- A great communicator who genuinely enjoys helping people.
- Someone with a problem-solving mindset who can think on their feet.
- A person who loves a fast-paced, energetic workplace.
- Comfortable and confident phone manner.
- Ability to problem solve by fully understanding the question or problem.
- Passionate about customer service and helping others.
- Familiar with basic software, Gmail, Excel, etc.
- Tapware experience & experience in order processing & logistics will be highly regarded.

Why You’ll Love Working With Us:

- A fun, supportive, and positive team culture, we’ve got each other’s backs!
- Extensive training to set you up for success.
- A management team that values your opinion, your voice matters here.
- Opportunities to develop your career and grow within the company.
- An inclusive workplace that actually listens to feedback and allows staff to contribute to growth.
- Flexibility – We’re happy to discuss a semi-hybrid work option (one day a week WFH).

School of Life

Head of Customer Experience

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You've got hustle, solution focussed, great time management, an awesome communicator, always looking to learn and grow