Customer Service Agent/Supervisor

You’ll deliver exceptional service across phone, email, live chat, virtual fittings and social media channels, helping customers find their perfect fit and making every interaction unforgettable. Plus, you’ll step up on Sundays to lead and inspire the team.

THE ROLE:
- Delivering exceptional service across all channels, such as phone calls, chats, video calls, emails, socials & reviews.
- Owning and resolving customer requests with empathy, speed, and accuracy.
- Sharing expert product knowledge to guide customers on product fit and style.
- Investigating and troubleshooting complex issues alongside other teams.
- Managing high volumes of tickets while maintaining top-notch quality.
- Leading by example every Sunday - supporting the team, overseeing workflow, and ensuring service levels are met.
- Training and mentoring team members, providing feedback and support.
- Performing quality checks on communications to uphold our high standards.
- Constantly looking for ways to improve processes and elevate the customer experience.

ABOUT YOU:
- Experience in customer service (contact centre experience a plus).
- Previous leadership experience a bonus - a 3IC or supervisor, leading a small-medium team. (or ready to take this step)
- Confident multitasker who thrives in a fast-paced environment.
- Strong communicator - friendly, clear, and customer-obsessed.
- Proactive, adaptable, and solution-focused with strong attention to detail.
- Natural leader - approachable, reliable, and supportive.
- The ability to be able to pivot and adapt quickly to change.
- Excited by growth, change, and helping others succeed.
- Experience with Zendesk and/or Shopify highly regarded.
- Available to work a Sunday to Thursday roster cycle.

School of Life

Customer Service Supervisor

Sunday shift will be managing a small CS team

You've got hustle, a leader, solution focussed, an awesome communicator, always looking to learn and grow